Visibility on resource effectiveness for greater processing efficiency, to increase revenue and improve guest experience.

BlipTrack™
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Eventi

How do you measure the success of a major event in a city? Does an event increase revenue? How many more people are in the city during an large-scale event? Where do they park? These are some of the questions, that you can get answered using crowd-sourced data.
Many cities use sensors to measure real-time pedestrian flow, dwell time and movement patterns. The solution provides a cohesive picture of visitor experiences and an in-depth understanding of the impact of large-scale events, such as the annual Christmas markets. It enables the managers to review how long visitors take to move from one area to another, how long they linger, and which shops they visit.

An example of installation in Salerno with WiFi/Bluetooth sensors installed during the annual Christmas event "Luci d'artista".


The solution works by placing sensors at strategic points in a specified area. The sensors detect Wi-Fi or Bluetooth devices, such as smartphones. By re-identifying devices from multiple sensors, the travel times, dwell times and movement patterns become available. The solution is non-intrusive and do not require any interaction from pedestrians. Considering that the smartphone penetration nears 80% of the mobile market, data collection from mobile devices provides hard numbers of a significant percentage of pedestrians.




Sirius Technology is Italian Partner of  Veovo for:  


 

Visibility on resource effectiveness for greater processing efficiency, to increase revenue and improve guest experience.

BlipTrack™
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Parchi di divertimento

Precise wait time and flow information is crucial in order to provide a first-class guest experience, improve capacity planning and maximize revenue.
Queues lines are the pet peeve of guests. The time spent waiting invariably comes at the top of the list of customer complaints.  The uncertainty around how long they will have to wait weighs heavily on their mind, particularly when confronted with what appears to be a lot of guest front of them.

BlipTrack help put lines in perspective. 
The BlipTrack queue and flow management solution is able to accurately measure and predict wait times, while simultaneously provide managers with data about how visitors move and use the park.

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Wait times eases guest’s minds.
From a guest perspective, the solution lets the park display the wait times on screens and mobile applications. The constantly updated wait time information eliminates guesswork about how long the process will take, which help guests by reducing frustration. Guests can maximize their time in the park, giving them a more stress-free and pleasant park experience.

Early warning allows for proactive actions.
As the data are collected in real-time, the solution is able to provide early warning if ride and entrance lines become congested. This allows park managers to take proactive measures, such opening additional lines, or give way-finding to rides with shorter wait times.

Visibility to improve revenue and plan ahead.
Documentation of movement patterns is crucial to greater efficiency when planning and optimising the position of rides, retail outlets and services. By placing BlipTrack sensors at strategic points around the park, managers are provided with a cohesive picture of guest experiences—from the moment they arrive, to exiting, and everywhere in between. 

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Managers can retrieve both live and historical information about specific patterns, such as walking routes, entrance and exit usage and time spent in specific areas—such as food stalls, rides, shops, restrooms and more. With this information, managers can detect and react to crowd hotspots and underused resources. They are provided with an understanding of how disruptions or changes affect standard behaviour, how to optimise each and every area to operate optimally, and how to add value of existing facilities and/or new investments.

Money is not made from people stuck standing in lines.
People standing in lines, such as at ticketing machines, entrances and rides, are not spending money on drinks, snacks, merchandise and more. An even distribution of guests throughout the park helps to reduce overall waiting times, reduce bottlenecks and ultimately increase revenues in food stalls, shops and other non-ride activities.

Decision support to scale capacity with demand.
Planning ahead and taking all necessary precautions is a critical piece of the puzzle when it comes to preventing bad publicity from overcrowding and alleviating harmful situations. By combining park operation with known data about guests, managers can in real-time, automatically and efficiently, scale staffing with guest attendance at the right times. By adding future expected growth, overall trends, events, holidays and more, capacity can more accurately be predicted and matched with demand for the days, weeks and months to come.

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The in-house designed BlipTrack solution consists of various high-tech sensors and a sophisticated analysis platform. The solution delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualisations.

With insights and all the necessary tools to optimize operations, park managers can effectively improve revenue while maintaining a high level of customer service, with more satisfied and recurring guests as a result.


Sirius Technology is Italian Partner of Veovo for:  


 

Visibility on resource effectiveness for greater processing efficiency, to increase revenue and improve guest experience.

BlipTrack™
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Stazioni

The success of a train station, and its image, is heavily influenced by the ability to handle passenger flow smoothly and efficiently. Documentation of movement patterns is crucial to greater efficiency when planning and optimizing the position of retail outlets and services.
Rail passenger transport has grown considerably during the last decades. Parallel to the increase in passenger numbers, train stations have transformed to places where people travel and perform activities, such as working, shopping and holding meetings. The combination means that the space is shared by more and more people. As capacity expansion is extremely expensive due to the dense urban environment in which these stations are situated, the need for valid passenger behavioral data to reduce bottlenecks and improve travelers comfort and safety, is very important.
In recent years more and more train stations have turned to the BlipTrack’s Flow Management solution to measure and understand complex visitor flows, to help optimise operations and improve revenue and guest experience.
To understand and improve individual areas of operations, it is important that the guest’s journey is seen as a single process, rather than as a string of isolated events. The understanding that all individual events influence each other is key to unlocking potential gains. BlipTrack measures passenger behavior, such as time spent on platforms, retail and other station facilities, time spent by non-travelers, transfers to and from platforms, and entrance / exit usage.

The data enables train stations to add value of existing facilities and/or new investments, optimize operations, and improve the passenger flow. Management is provided with specific and accurate statistical information on the use of retail and facilities, enabling the station to optimize each and every area to operate optimally.

The technology works by placing sensors at strategic points in the train station. The sensors detect anonymous device ID´s from mobile devices, such as mobile phones. By re-identifying device ID´s from multiple sensors, the dwell times and movement patterns become available.
BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualisations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.


Sirius Technology is Italian Partner of  Veovo for:  


 

Real-time travel time, queue detection and origin/destination information.

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Traffico su strada

Understanding who is using the road, where they are going and whether they get there on time is essential for policymakers, traffic managers and drivers alike.
Traffic planning is normally based on assumptions, simulations and short-term traffic surveys. However, the cost of processing this data by hand means that even the most comprehensive survey can still only ever be a snapshot. This constrained time frame means that any models built from the survey data could end up being based on unusual driver behavior caused by unknown events such as traffic incidents or bad weather.
But as Bluetooth and Wi-Fi technologies have become ubiquitous, and a substantial percentage of vehicles and pedestrians now carry detectable electronic devices, faster and more reliable real-time traffic measurement can be conducted.

 
 
In recent years, more and more municipalities have turned to sensors that detects the signals of drivers´ and pedestrians´ mobile devices. The sensors accurately measures travel times, average speeds and dwell times, while simultaneously provide data about how people move and use the road network.
BlipTrack enables traffic engineers to monitor and proactively manage the road network in real time, allowing them to detect incidents in a matter of seconds, and respond to situations before they are exacerbated by additional congestion. The data enables road authorities to take proactive steps to initiate countermeasures, such as change traffic light settings or dispatch traffic regulators. In addition, drivers can be informed about delays, travel times and alternative routes on signs and mobile applications to minimize frustration.
The distribution of drivers ultimately helps reduce bottlenecks, and significantly increases the opportunity for a positive driving experience, with less stop/starts, and lower fuel consumption and emissions as a result.
 
 
The solution is also able to provide specific and accurate statistical information on the use of the road network, enabling traffic engineers to understand various traffic-related matters, such as the impact of traffic control, weather-related traffic patterns, congestion patterns at roadworks, accidents and events, and driving behavior and patterns in high-density areas. With this information, traffic engineers are able to evaluate and validate existing traffic models and make informed decisions about where to prioritize expansions and optimizations, to help the daily commute.BlipTrack delivers reporting capabilities with live and historical information in a web-based, intuitive user interface with compelling visualizations and real-time insights. The solution enables data extraction in any combination, allowing quick and efficient integration into existing management systems.
 
 
 

Sirius Technology is Italian Partner of  Veovo for:  


 

Visibility on resource effectiveness for greater processing efficiency, to increase revenue and improve passenger experience.

BlipTrack™
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Aeroporti

With the ever-rising number of passengers in airports, coupled with capacity constraints, the need for insight into aspects of operations to optimise and make the right desitions, is ever the more needed now.
With BlipTrack delivering visibility on resource effectiveness, the airport can now make the most of what is available, like optimising processing efficiency, increasing revenue and improving the passenger experience.
With BlipTracks sensor agnostic enterprise solution, managers can now get detailed insights and decision support into running operations smoothly and efficiently. With access to real-time and historical data, they can forecast operations, daily, weekly and even yearly.

BlipTrack sensor-agnostic platform integrates, analyses and visualises data from multiple technologies, including WiFi and Bluetooth sensors, 3D cameras, people counters and other third-party data sources, all in one secure data warehouse.
We use advanced data-mining and predictive modelling analytics, to give you both real-time and historical context-rich data, presented in an intuitive web-based user interface with compelling visualisations.
 
BlipTrack consists of several advanced modules which are designed to optimize all stages of passenger handling and improve commercial areas. 

From queue predictions and flow measurements to advanced capacity forecasting, the solution provides visibility on resource effectiveness for greater processing efficiency, increased revenue and improved customer experience.

Queue Management

BlipTrack enables airports to evaluate or challenge their KPIs and comply with SLAs by providing accurate queue time, dwell time and flow information.
Thanks to this data, airports can display accurate wait times, thereby creating realistic passenger expectations, reducing their frustrations, and improving their overall airport experience.

Flow Management

To best understand how disruptions or unexpected changes affect standard behaviour, airports require in-depth and cohesive knowledge of passenger flows and dwell times.
With this information, airports can easily add value to existing facilities or when planning new construction and additions, and optimise positioning and layout of signage, retail outlets, services and more.

Capacity Forecasting

BlipTrack uses fully automated data mining to provide always up-to-date passenger volume and show-up profile forecasts.
This information enables airports to accurately scale staffing resources with passenger demand, while at the same time gaining insight on how to efficiently plan future staffing resources, without affecting KPIs.
 
Milan Malpensa and Linate airports has installed Italy’s first queue measurement system to help manage queues and    improve the airport experience for passengers.

BlipTrack will provide automatic monitoring and measurement of journey and queuing times throughout the airport by tracking passengers’ mobile phone signals, enabling Milan Malpensa to effectively and pro-actively manage terminal operations.

Giorgio Medici, Head of Customer Care at SEA said: “Implementing passenger tracking technology will enable us to deliver a premier passenger experience within our terminals whilst allowing the airport to manage our resources effectively in line with real-time passenger demand. BlipTrack will give us a clear picture of passenger movements, allowing us to provide the best service we can and proactively manage service levels before any issues arise.”

Implementing BlipTrack will have a number of benefits for passengers and SEA staff at Milan Malpensa. The system provides greater insight into the passenger journey allowing airport management to effectively resource in line with demand, enabling more efficient operations at peak periods. As a result, SEA will be able to establish and monitor service levels in order to drive an increase in performance across the airport.


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References Queue and Flow Management

 
AIRPORTS:
Schipol Amsterdam Airport
Copenhagen Airports CPH
DAA Dublin Airport
Manchester Airport
Brussels Airport
Genève Aéroport
Birminghan Airport
Edinburgh Airport
Bristol Airport
Keflavik International Airport
Billund Airport
AALBORG LuftHavn Airport
Helsinki Airport
Milano Malpensa
Oslo Airport
Milano Linate 
T4 JFK New York
CVG Cincinnati Northen Kentucky
San Diego International Airport
Auckland Airport
Christchurch Airport
 
TRAFFIC:
Portsmouth City Council
Kanton Zurich
Aalborg City
Aarhus Kommune
Stockholms stad 
 
RAILWAY:
Netherlands Railways

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